Sap solution manager service desk incident management for sap and beyond product management sap solution manager enhance the standard sap solution manager functionality change request management sap solution manager essential scenarios solution monitoring upgrade of sap solutions implementation of sap solutions core business processes. Service desk configuration guide for dummies april 14 lets now start with the required configuration steps to setup service desk in sap solution manager 32 1 activate solution manager services open the tree and navigate to bsap solution manager implementation guide sap solution manager basic settings sap solution . Sap solution manager is the best way for a new customer to see what business processes come delivered in sap systems i meet with many new customers who want to immediately start creating workflows and process flows. I know service desk is available for sap components we would like to have single help desk software for sap and non sap components therefore i would like to know if solution manager service desk functionality can be used to support non sap components example infrastructure support network os and db etc. Change request management as part of sap solution manager integrates service desk functionality for managing change requests and extends project control by integrating project planning with the cprojects application into a transport workflow control
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